At Loneloom, we stand behind the quality, craftsmanship, and enduring beauty of every piece you welcome into your home. Each item is backed by our commitment to exceptional materials and meticulous construction.

For full coverage details, please refer to our Limited Warranty.

Due to recent customs conditions, some large fully-assembled items may be temporarily unavailable. Production is continuing at full quality standards, and we appreciate your patience during this period.

Toneloom provides free shipping on all U.S. orders. Please ensure your shipping address is accurate, as changes made after processing may lead to additional delays.

For large items over 32", shipping is arranged via ocean freight:

• Processing Time: 15–25 business days
  
• Shipping Time: 30–45 business days
  
  These shipments may first arrive at a U.S. port before being transferred to a domestic trucking partner for final delivery.
  
• Carriers include: Matson, FedEx, CN, UPS.
  

For items 32" or below, we ship through standard express couriers:

• Processing Time: 3–6 business days
  
• Shipping Time: 8–14 business days
  
• Carriers include: UPS, DHL.
  

For more information on delivery timelines and fulfillment details, please refer to our full Shipping Policy.

Eligible for Return / Refund

Returns or refunds may be approved under the following conditions:

Manufacturer Defects

• Full refund issued.
• Return shipping covered by Toneloom.
  

Transit Damage

• Full refund or replacement.
• Return shipping covered by Toneloom.
  

Change of Mind

• Refund issued with shipping fees deducted.
• Customer is responsible for return shipping.
  

Incorrect Size or Variation (Non-Defective)

• Refund issued with shipping fees deducted.
• Customer is responsible for return shipping.
  

Incorrect Item Received

• Full refund or replacement.
• Return shipping covered by Toneloom.
  

Damaged Components Only

• Replacement parts provided at no cost.
  

Not Eligible for Return

Returns will not be accepted under the following circumstances:

• Custom-made items after production has begun.
  
• Items that have been installed, used, or altered.
  
• Requests submitted more than 30 days after delivery.
  
• Items returned without original packaging or missing components.
  
• Damage resulting from improper installation or misuse.

For complete details and exclusions, please review our full Return Policy.

Helpful care tips and maintenance guidelines from the Loneloom team to keep your handcrafted furniture and décor looking beautiful and performing at its best. Please note that certain collections may require additional or specialized care not fully covered in this guide.

If you have any questions, our Support Team is available by phone, email, or live chat — we’re always here to help.