Limited Warranty

At Toneloom, we design every piece with longevity at its core. Our commitment to quality means selecting durable materials, honoring time-tested craftsmanship, and creating furniture intended to live with you for years—not seasons. This Limited Warranty covers merchandise used in residential settings and protects against defects in materials or workmanship for the specific periods listed below.

EXCLUSIONS

This warranty does not apply to damage resulting from:

  • Routine wear over time

  • Accidents, improper use, or handling

  • Environmental events or natural disasters

  • Incorrect maintenance, storage, or cleaning methods

Refer to our Care Guide for recommended product maintenance.

Many Toneloom pieces are handcrafted using natural woods, metals, and other organic materials. Differences in grain, texture, color, knots, patina, or light surface checking are part of the material’s inherent character, not defects.

WARRANTY COVERAGE

Indoor Upholstery

(not intended for outdoor use)

Product Category Warranty Period Coverage Details
Frames & Spring Systems (sofas, sectionals, chairs, ottomans) 3 years Covers structural breakage due to defects in materials or construction.
Cushion Cores & Tailoring 1 year Covers seams, zippers, buttons. Does not include normal cushion softening or compression.
Motion Components 1 year Includes mechanisms for reclining, swiveling, gliding, and sleeper systems.
Fabric & Leather 1 year
Covered for 1 year against manufacturing defects (seams/stitching), but excludes spills, stains, or normal wear.

Indoor Furniture

(not intended for outdoor use)

Product Category Warranty Period Coverage Details
Wood Furniture 3 years Covers frame breakage. Natural expansion, contraction, and grain variations are excluded.
Office Chairs 2 years Frame covered up to 250 lbs.
Mechanical Components 2 years Includes glides, extension systems, hinges, locks, wheels, and electrical elements.
Metal, Stone, Marble, Glass & Mirror 3 years Covers structural integrity. Surface changes such as tarnish, stains, or rust caused by use or environment are excluded.

Lighting

Product Category Warranty Period Coverage Details
Integrated LED Fixtures 1 year Not covered if modified, mishandled, or improperly installed. LED bulbs and holiday lighting excluded.

Outdoor Furniture

Outdoor collections are built for durability but still require proper care. Always store or cover products when not in use, clean before covering, and keep cushions in dry conditions.

Product Category Warranty Period Coverage Details
All-Weather Wicker, Aluminum, Teak 2 years Structural issues and finish defects covered. Natural aging, patina, or teak graying not covered.
Upholstered Frames & Spring Support 2 years Covers structural failure during normal residential use.
Outdoor Cushions & Tailoring 2 years Covers seam, zipper, and button failures. Natural softening is excluded.
Concrete/Stone Tops & Fire Tables 2 years Covers cracking and finish deterioration.
Outdoor Performance Fabrics 1 year Covers normal-use degradation.
Umbrellas 1 year Covers components like frame, tilt, crank, and canopy seams. Must be properly secured.
Umbrella Bases 1 year Covers structural damage and peeling of finishes.

WARRANTY SERVICE

If a qualifying defect is confirmed within the warranty period, Toneloom may:

  • Repair the item

  • Replace it with a comparable product (exact matches may vary)

Cash refunds are not offered under this policy.

Liability will not exceed the original purchase price. Proof of purchase is required for all warranty claims. Replacement or repaired items are covered for the remainder of the original warranty period.

WARRANTY LIMITATIONS

This Limited Warranty is:

  • Non-transferable

  • Applicable only to residential use

  • Void if the product has been misused, modified, improperly repaired, or used commercially

The warranty does not cover:

  • Clearance or final-sale merchandise

  • Floor samples

  • One-of-a-kind or custom artwork

  • Wallpaper, rugs, bedding, lighting accessories, mirrors, wall art, décor, tabletop items, jewelry, or any categories not specifically listed above

How to Make a Claim

If you believe your product is experiencing an issue covered under this Limited Warranty, please follow the steps below to initiate a claim:

1. Contact Us

Email our Support Team at support@toneloom.com with the subject line “Warranty Claim – [Your Order Number]”.

2. Provide Required Documentation

To help us assess your claim quickly, please include:

  • Your full name and order number

  • A detailed description of the issue

  • Clear photos and/or videos showing the defect or damage

  • Photos of the product’s overall condition

  • Photos of the original packaging (if available)

3. Response Time

Our team will review your claim and respond within 3–5 business days with the next steps.

4. Resolution

If the claim is approved, Toneloom will determine the appropriate remedy based on the warranty terms, which may include:

  • Replacement parts

  • Product repair

  • Product replacement

  • Other solutions appropriate to the situation

Toneloom may request additional information if the initial documentation is insufficient to verify the claim.

DISCLAIMER

This Limited Warranty is the exclusive remedy provided to the customer. Any implied warranties— including merchantability or fitness for a particular purpose—are disclaimed to the fullest extent permitted by law. Certain jurisdictions do not allow limitations on incidental or consequential damages, and therefore some restrictions may not apply.

By completing a purchase, the customer acknowledges and accepts the terms outlined in this Limited Warranty.