Limited Warranty

Toneloom provides this Limited Warranty for eligible products purchased directly from toneloom.com and used in normal residential settings.

This warranty covers confirmed defects in materials or workmanship during the applicable warranty period. It does not cover normal aging, accidental damage, misuse, improper installation, or natural material variations.

EXCLUSIONS

This warranty does not apply to damage resulting from:

  • Routine wear over time

  • Accidents, improper use, or handling

  • Environmental events or natural disasters

  • Incorrect maintenance, storage, or cleaning methods

Refer to our Care Guide for recommended product maintenance.

Many Toneloom pieces are handcrafted using natural woods, metals, and other organic materials. Differences in grain, texture, color, knots, patina, or light surface checking are part of the material’s inherent character, not defects.


1. Warranty Period

The warranty period begins on the confirmed delivery date.

Product Category Warranty Period Coverage
Upholstered Frames and Spring Systems 1 Year Structural failure caused by defective materials or construction
Cushion Cores and Tailoring 1 Year Manufacturing defects involving seams, zippers, buttons, and cushion construction
Reclining, Swivel, Gliding, and Sleeper Mechanisms 1 Year Manufacturing defects affecting normal mechanical operation
Upholstery Fabric and Leather 1 Year Manufacturing defects involving seams, stitching, or material construction
Indoor Wood Furniture 1 Year Structural failure caused by defective materials or construction
Office Chairs 1 Year Structural frame defects during normal use, up to the stated weight capacity
Hinges, Glides, Locks, Wheels, and Extension Systems 1 Year Manufacturing defects affecting normal operation
Metal, Stone, Marble, Glass, and Mirror Components 1 Year Structural defects under normal residential use
Lighting Fixtures 1 Year Manufacturing defects in the fixture and covered electrical components
Integrated LED Components, Drivers, and Power Supplies 1 Year Manufacturing or electrical defects under normal use
Included Bulbs 1 Year Manufacturing defects, excluding normal reduction in brightness or service life
Outdoor Furniture Frames 1 Year Structural defects under normal outdoor residential use
Outdoor Cushions and Tailoring 1 Year Manufacturing defects involving seams, zippers, and buttons
Outdoor Performance Fabrics 1 Year Manufacturing defects under normal use and proper care
Umbrellas and Umbrella Bases 1 Year Structural or mechanical defects under proper residential use
Concrete, Stone, and Fire Table Components 1 Year Manufacturing defects affecting structural integrity

A product page or written sales agreement may specify a different warranty period. Where a more specific written warranty is provided, that warranty will apply.

2. What This Warranty Covers

This Limited Warranty applies to defects that:

  • Existed because of defective materials or workmanship

  • Occurred during normal residential use

  • Were reported within the applicable warranty period

  • Can be verified through photographs, videos, inspection, or other reasonable evidence

  • Were not caused by misuse, installation, environment, or improper care

Coverage applies only to the original purchaser and is not transferable.

3. What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and aging

  • Cushion softening, flattening, or compression

  • Fabric pilling, fading, stretching, staining, or wrinkling from use

  • Leather creasing, patina, stretching, or color change

  • Scratches, chips, dents, stains, water marks, or surface damage

  • Tarnish, oxidation, corrosion, or rust caused by environment or improper care

  • Accidents, misuse, abuse, neglect, or improper storage

  • Improper assembly, installation, repair, or modification

  • Damage caused by an electrician, contractor, installer, moving company, or other third party

  • Failure to follow assembly, installation, care, or weight-capacity instructions

  • Damage caused by unsuitable cleaning products or methods

  • Exposure to excessive moisture, heat, sunlight, salt air, chemicals, or temperature changes

  • Mold, mildew, insects, pests, or animal damage

  • Fire, flooding, storms, natural disasters, or other environmental events

  • Commercial, hospitality, rental, staging, or other nonresidential use unless covered by a separate written agreement

  • Products purchased from an unauthorized seller

  • Products with removed or altered identification labels

  • Labor, removal, installation, reinstallation, electrician, contractor, or property-repair costs

Damage caused by customer assembly or installation is not eligible for return or exchange and does not automatically qualify for warranty coverage.

4. Natural and Handmade Variations

Many Toneloom products are made with natural or handcrafted materials.

Variations may include:

  • Wood grain, knots, color, and texture

  • Stone or marble veining and mineral markings

  • Leather grain, wrinkles, scars, and tone differences

  • Metal patina and finish variation

  • Glass texture, bubbles, or slight surface variation

  • Handmade shape, finish, and construction differences

  • Variations between production batches

These characteristics are part of the material or production process and are not considered defects.

Hand-measured dimensions may vary by approximately 0.5–1 inch. Product colors may also appear different because of photography, lighting, screen settings, and surrounding décor.

5. Upholstery Limitations

Upholstery naturally changes with regular use.

The following are not considered manufacturing defects:

  • Normal cushion softening

  • Body impressions

  • Fabric wrinkling

  • Pilling caused by friction

  • Feather or fiber migration

  • Leather creasing or stretching

  • Minor differences between upholstery panels

  • Fading caused by sunlight or environmental exposure

  • Damage caused by pets, spills, stains, or cleaning products

Customers should rotate and fluff removable cushions regularly and follow the applicable care instructions.

6. Lighting Warranty

Toneloom lighting products are covered for one year against manufacturing defects in eligible fixture components.

The lighting warranty does not cover:

  • Improper electrical installation

  • Incorrect voltage

  • Use with incompatible dimmers or controls

  • Unauthorized rewiring or modification

  • Damage caused by unsuitable bulbs

  • Damage caused by moisture in a fixture rated only for dry locations

  • Normal reduction in LED brightness over time

  • Labor, electrician, removal, or reinstallation costs

Lighting products should be installed by a qualified professional in accordance with applicable instructions and electrical requirements.

7. Outdoor Product Limitations

Outdoor furniture requires regular care and protection.

Customers should:

  • Cover or store products when not in use

  • Keep cushions dry and properly ventilated

  • Clean products before covering or storage

  • Secure umbrellas during use

  • Close and store umbrellas during high winds

  • Avoid prolonged standing water

  • Follow the applicable care instructions

The following are not considered defects:

  • Teak graying

  • Natural patina

  • Finish fading

  • Weathering

  • Surface hairline changes

  • Mildew caused by moisture or improper storage

  • Wind damage

  • Freeze damage

  • Damage caused by leaving cushions or umbrellas exposed to severe weather

8. Products Not Covered

Unless otherwise stated in writing, this Limited Warranty does not apply to:

  • Clearance and Final Sale products

  • Floor models or display samples

  • Samples and material swatches

  • Gift cards

  • Shipping protection products

  • Separate warranty plans or cards

  • Custom artwork

  • One-of-a-kind decorative items

  • Products altered or repaired without authorization

  • Products used for commercial or Trade projects

Rugs, bedding, wall coverings, wall art, mirrors, tabletop accessories, décor, and similar products are covered only when a specific written warranty is provided on the product page or purchase agreement.

9. Trade and Commercial Use

This Limited Warranty is intended for normal residential use.

Trade orders remain subject to the applicable return terms, but the standard residential warranty does not automatically apply to products used in:

  • Hotels

  • Restaurants

  • Offices

  • Retail locations

  • Rental properties

  • Model homes

  • Commercial staging

  • Public or high-traffic environments

Any commercial warranty must be confirmed in writing before purchase.

10. Warranty Remedies

If Toneloom confirms that a product has a covered defect, we may provide an appropriate remedy, which may include:

  • Replacement parts

  • Repair instructions

  • Product repair

  • Replacement of the affected component

  • Replacement with the same or a comparable product

  • Another reasonable solution agreed upon with the customer

The available remedy will depend on the nature of the defect, product availability, repair feasibility, and applicable law.

Exact color, grain, fabric, finish, or model matches cannot be guaranteed for replacement products or parts.

Cash refunds are not ordinarily provided through this Limited Warranty. However, nothing in this policy limits any refund or remedy required by applicable law or separately approved under the Return and Refund Policy.

Toneloom’s responsibility under this warranty will not exceed the original purchase price of the affected product, except where applicable law requires otherwise.

11. Warranty Shipping and Service Costs

Unless otherwise required by law or agreed to by Toneloom in writing:

  • Approved replacement parts are provided without additional product cost

  • The customer is responsible for shipping costs associated with warranty parts or replacements

  • The customer is responsible for installation and labor costs

  • Toneloom does not reimburse removal, assembly, electrician, contractor, repair, or reinstallation charges

  • Toneloom does not cover packaging or transportation arranged without prior approval

Customers must not return a product or arrange repairs without written authorization.

12. Replacement and Repaired Products

A repaired or replacement product remains covered only for the remainder of the original warranty period.

Receiving a repair, replacement part, or replacement product does not restart or extend the original warranty period unless Toneloom confirms otherwise in writing.

13. How to Submit a Warranty Claim

Step 1: Contact Toneloom

Email:

support@toneloom.com

Use the subject line:

Warranty Claim – [Order Number]

Step 2: Provide Documentation

Please include:

  • Full name

  • Order number

  • Product name

  • Delivery date

  • Detailed description of the issue

  • Clear close-up photographs

  • Photographs of the complete product

  • Videos showing the issue, where relevant

  • Photographs of the packaging, if available

  • Installation or assembly information, where relevant

Proof of purchase is required.

Step 3: Claim Review

Toneloom will generally review the initial claim and respond within 3–5 business days.

We may request additional photographs, videos, measurements, troubleshooting, inspection, or other information before making a decision.

Do not discard the product, packaging, parts, or hardware until the claim is resolved.

Step 4: Resolution

If the claim is approved, Toneloom will provide written instructions regarding the applicable repair, replacement part, replacement product, or other resolution.

A warranty claim is not approved until confirmed by Toneloom in writing.

14. Limitation of Warranty

This Limited Warranty provides specific contractual rights. Customers may also have additional rights under applicable federal or state law.

Any implied warranties that cannot legally be excluded remain effective for the minimum period required by applicable law.

Some jurisdictions do not permit certain limitations on implied warranties or incidental and consequential damages. In those jurisdictions, the relevant limitations in this policy may not apply.

Nothing in this Limited Warranty excludes or restricts rights that cannot lawfully be waived.

15. Contact Information

Information Details
Brand Name Toneloom
Operating Company Changsha Yanjia Network Technology Co., Ltd.
Customer Service Email support@toneloom.com
Customer Service Phone +1 209 685 3004
Customer Service Hours Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Business Address Room 1319, 13th Floor, Headquarters Building, Zhongdian Software Park, 39 Jianshan Road, High-Tech Zone, Changsha, Hunan, China, 410000
U.S. Fulfillment Warehouse 915 Secaucus Rd, Secaucus, NJ 07094, United States

Last Updated: August 2026