Billing Terms & Conditions

These Billing Terms & Conditions govern payments made through toneloom.com. By completing a purchase, you agree to these terms together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

1. Accepted Payment Methods

Toneloom accepts the payment methods displayed at checkout, including:

  • Shop Pay

  • Shop Pay Installments, where available

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal

Payments are processed through secure third-party payment providers.

Toneloom does not store complete credit or debit card numbers on its own servers.

2. Currency and Pricing

All prices and transactions on toneloom.com are displayed and processed in U.S. dollars (USD).

We make reasonable efforts to ensure product prices, discounts, and promotions are accurate.

If an obvious pricing or promotional error is identified before fulfillment, Toneloom may:

  • Contact the customer to confirm the corrected price

  • Cancel the affected item

  • Issue a full refund for the canceled item

Discount codes and promotional offers must be applied during checkout. They cannot normally be added after an order has been completed.

Promotions may be subject to expiration dates, product exclusions, minimum purchase requirements, and other stated conditions.

3. Sales Tax and Import Charges

Applicable sales tax is calculated according to the delivery address and included in the final amount displayed at checkout.

Toneloom is responsible for applicable import duties, customs fees, and standard customs-clearance charges associated with eligible original deliveries within the contiguous United States.

Customers will not be asked to pay separate standard import duties upon delivery.

Customer-related charges such as return freight, redelivery fees, storage fees, address-correction fees, or rerouting fees are not considered import duties and may remain the customer’s responsibility.

4. Payment Authorization

The selected payment method is generally charged when the order is placed.

Orders may be subject to payment and fraud verification before fulfillment.

Toneloom may request additional information where reasonably necessary to confirm:

  • Customer identity

  • Billing information

  • Payment authorization

  • Shipping information

  • Transaction security

If payment cannot be authorized or verified, the order may be delayed or canceled.

Any amount collected for a canceled order will be refunded to the original payment method.

5. Shop Pay Installments

Shop Pay Installments may be available to eligible customers at checkout.

Eligibility, payment schedules, financing approval, installment terms, and account servicing are determined by Shop Pay and its financing partners.

Toneloom does not control:

  • Financing approval

  • Payment schedules

  • Interest or financing terms

  • Installment-account decisions

  • The timing or allocation of refunds within an installment account

For an approved refund, Toneloom will submit the refund amount to Shop Pay. Shop Pay will then adjust the customer’s completed payments, remaining installments, or financing balance according to its applicable terms.

6. Order Cancellations

Orders may be canceled free of charge within 48 hours after purchase.

Cancellation requests submitted after 48 hours depend on the order’s processing and fulfillment status.

Orders that have already been dispatched or shipped cannot be canceled directly.

Custom orders cannot be canceled after production begins.

To request cancellation, contact support@toneloom.com as soon as possible.

A cancellation request is not approved until Toneloom confirms it in writing.

7. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refund Stage Timeframe
Return inspection after warehouse receipt Within 3 business days
Refund submitted after approval Within 2 business days
Bank or payment-provider processing Usually an additional 5–10 business days

The final refund amount may include applicable deductions under our Return and Refund Policy, such as:

  • A 15% restocking fee for customer-responsible returns

  • Return shipping costs

  • Redelivery or storage fees

  • Address-correction or rerouting fees

  • Non-refundable White-Glove Delivery charges

  • Other customer-responsible carrier costs

Toneloom does not control processing delays caused by banks, card issuers, PayPal, Shop Pay, or other payment providers.

8. Partial Refunds and Adjustments

Toneloom may issue a partial refund or billing adjustment when:

  • The customer agrees to keep a product with a confirmed minor issue

  • A nonessential component is missing

  • The issue is repairable

  • A price adjustment is agreed upon

  • Another resolution is approved by Toneloom

All partial refunds and adjustments must be reviewed and approved by Toneloom.

9. Payment Security

Toneloom uses reasonable security measures designed to protect payment and transaction information, including:

  • SSL-encrypted website connections

  • Secure third-party payment gateways

  • PCI-compliant payment processing

  • Fraud and transaction screening

  • Restricted access to customer information

Customers should not send complete card numbers, passwords, security codes, or account login information by email.

10. Billing Information

Customers are responsible for providing current, complete, and accurate billing information.

Incorrect or incomplete billing information may result in:

  • Payment-verification delays

  • Order-processing delays

  • Payment rejection

  • Order cancellation

Customers should contact Toneloom promptly if they notice an incorrect billing address, duplicate charge, unauthorized transaction, or other payment issue.

11. Billing Disputes and Chargebacks

If you believe there is an error involving a Toneloom charge, contact us before initiating a chargeback whenever possible.

Email: support@toneloom.com

Please include:

  • Your full name

  • Order number

  • Transaction date

  • Charged amount

  • Description of the issue

  • Supporting screenshots or documents, where applicable

We generally respond to billing inquiries within 1 business day.

Submitting a chargeback does not automatically cancel an order, return a product, or replace the requirements of our Return and Refund Policy.

Fraudulent, abusive, or duplicate chargebacks may result in account restrictions or order cancellation where permitted by law.

12. Contact Information

Information Details
Brand Name Toneloom
Website toneloom.com
Operating Company Changsha Yanjia Network Technology Co., Ltd.
Customer Service Email support@toneloom.com
Customer Service Phone +1 209 685 3004
Customer Service Hours Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Business Address Room 1319, 13th Floor, Headquarters Building, Zhongdian Software Park, 39 Jianshan Road, High-Tech Zone, Changsha, Hunan, China, 410000

Last Updated: August 2026