White Glove Delivery Service

Toneloom offers complimentary standard shipping sitewide. White Glove delivery is an optional, paid service and is not included in free standard shipping.

Standard shipping provides curbside delivery only. White Glove delivery is designed for customers who require in-home handling, placement, and assembly.

Standard (Free) Shipping – What to Expect

Free standard shipping includes delivery to the nearest accessible unloading point where a delivery truck can safely park and unload.

Standard shipping does not include:

Indoor delivery
Carrying items inside the home
Unpacking or removal of packaging
Assembly or placement

Once items are unloaded at the designated curbside location, the delivery is considered complete.

White Glove Delivery – What’s Included

White Glove delivery is a premium service intended for large, heavy, or delicate items that require professional handling.

With White Glove delivery, your order is:

Delivered inside your home
Carefully unpacked and visually inspected
Assembled (where applicable)
Placed in the room of your choice
Packaging materials removed after setup

This service is recommended for furniture, oversized décor, and items not suitable for standard parcel delivery.

Important Notice Regarding Returns

White Glove delivery is a service fee only and applies to in-home delivery, unpacking, and assembly.

White Glove delivery does not affect your eligibility to request a return of the product itself, provided all return conditions outlined in our Return & Refund Policy are met.

White Glove service fees are non-refundable once the service has been scheduled or attempted.

Before Delivery

Please ensure:

All stairways, hallways, elevators, and doorways can accommodate the item dimensions
The intended room is cleared prior to delivery
Existing furniture is removed, as the delivery team cannot move or dispose of other items

We also provide a professional Measurement Guide to help customers verify product dimensions, clearance, and access paths prior to delivery. We strongly recommend reviewing the Measurement Guide before scheduling White Glove service.

If your building requires a Certificate of Insurance (COI), please contact us after placing your order so arrangements can be made.

Scheduling Your Delivery

In-stock items: Scheduling details are provided within 14 business days after purchase
Deferred delivery: Orders ship once all items arrive at our warehouse

Merchandise may be held for up to 30 days at no additional charge. After this period, delivery must be scheduled, or additional storage or handling arrangements may apply.

On Delivery Day

An adult (18+) must be present to receive and inspect the delivery
Items are unpacked, assembled (where applicable), and placed as requested
All packaging materials are removed upon completion

For safety reasons, the delivery team will not install or assemble:

Lighting or electrical fixtures
Mirrors or wall-mounted décor
Artwork requiring wall installation

White Glove Delivery Pricing

White Glove delivery fees are based on shipment weight and apply per order.

Shipment Weight	White Glove Fee
Up to 300 lbs	$279
Up to 500 lbs	$479
Up to 1,000 lbs	$879

Pricing does not include remote or extended service areas.

Orders exceeding 1,000 lbs or deliveries to remote or extended service areas require custom coordination and will be quoted separately. Please contact support@toneloom.com for assistance.

International & Special Destinations

Shipments to Canada, U.S. territories, or international destinations require custom quotes and may be subject to minimum order thresholds and additional handling requirements.

Additional Notes

White Glove delivery availability varies by location
Service fees apply per delivery attempt
Access limitations may affect service completion

For questions regarding delivery options, eligibility, or pricing, please contact support@toneloom.com.

Toneloom
Clear delivery options. Professional handling.

White Glove Delivery Service