White Glove Delivery Service

Toneloom provides free standard shipping throughout the contiguous United States. White-Glove Delivery is an optional paid upgrade for customers who require indoor handling, room placement, and basic furniture assembly.

1. Free Standard Delivery

Free standard delivery is limited to curbside or doorstep delivery, depending on where the delivery truck can safely and legally stop.

Standard delivery does not include:

  • Indoor delivery

  • Room placement

  • Stair carry

  • Unpacking

  • Assembly

  • Installation

  • Packaging removal

  • Removal of existing furniture

The carrier determines the nearest safe and accessible unloading point based on the delivery vehicle, road access, parking restrictions, and property conditions.

Once the product has been unloaded at the designated delivery point, standard delivery is considered complete.

2. White-Glove Delivery Includes

Depending on the product and confirmed service arrangement, White-Glove Delivery may include:

  • Delivery inside the home

  • Placement in the room of choice

  • Unpacking

  • Visual inspection

  • Basic furniture assembly

  • Removal of packaging materials

White-Glove Delivery is recommended for large, heavy, fragile, or difficult-to-handle furniture and home décor.

3. White-Glove Delivery Pricing

Service Fee
First Eligible Item $300
Each Additional Eligible Item $200

The additional-item rate applies when multiple eligible products are delivered during the same approved service appointment.

Availability depends on:

  • Delivery location

  • Product type

  • Carrier coverage

  • Property access

  • Service requirements

  • Local provider availability

Deliveries requiring unusual access, special equipment, extended travel, or additional labor may require a separate written quote.

4. Services Not Included

Unless specifically confirmed in writing, White-Glove Delivery does not include:

  • Lighting or electrical installation

  • Wall or ceiling mounting

  • Plumbing work

  • Structural modifications

  • Artwork installation

  • Installation of mirrors or wall décor

  • Removal or disposal of existing furniture

  • Hoisting through windows or balconies

  • Repair of walls, ceilings, or floors

  • Specialty contractor services

White-Glove Delivery includes basic furniture assembly only where the product and service arrangement allow it.

5. Before Delivery

Before scheduling the service, customers should confirm that:

  • The product fits through all doors, hallways, stairways, and elevators

  • The delivery vehicle can safely access the property

  • The intended room is cleared

  • Existing furniture has been removed from the delivery path

  • Building and elevator reservations have been arranged

  • Any required loading-area approval has been obtained

Customers are responsible for reviewing product dimensions and measuring the full delivery path before purchase.

If a building requires a Certificate of Insurance, contact support@toneloom.com as early as possible. Availability of a Certificate of Insurance depends on the assigned delivery provider and cannot be guaranteed in every location.

6. Scheduling

White-Glove Delivery must be arranged and confirmed before the delivery appointment.

The carrier or service provider may contact the customer by phone, text message, or email to schedule delivery.

An adult aged 18 or older must be present during the appointment to receive and inspect the order.

Customers must provide:

  • A valid phone number

  • Accurate delivery information

  • Relevant access instructions

  • Building or community requirements

  • Elevator and loading-dock details, where applicable

Missed appointments or customer-requested rescheduling may result in additional service, storage, or redelivery fees.

7. Access Limitations

The delivery team may refuse or limit indoor service when:

  • The property cannot be accessed safely

  • The product does not fit through the delivery path

  • Stairs, elevators, or hallways are unsuitable

  • The room has not been cleared

  • Building approval has not been arranged

  • The requested service creates a safety or property-damage risk

If indoor service cannot be completed because of customer-related access conditions, the White-Glove Delivery fee may remain non-refundable, and additional redelivery charges may apply.

8. Inspection on Delivery

Customers should inspect the product and visible packaging during delivery whenever reasonably possible.

If damage is found:

  • Take clear photos of the product

  • Take photos of the packaging

  • Photograph the shipping label

  • Note the issue on the delivery record, where possible

  • Contact support@toneloom.com within 48 hours

Keep all packaging until Toneloom has reviewed the claim.

9. Returns and Refunds

White-Glove Delivery does not change the product’s return eligibility. Eligible products may still be returned under the conditions of our Return and Refund Policy.

However, White-Glove Delivery is a separate service fee and is non-refundable once:

  • The service has been performed

  • A delivery attempt has been made

  • The provider has been dispatched

  • Scheduling or service-provider costs have been incurred

Customer-responsible product returns may also be subject to return shipping and a 15% restocking fee.

10. Service Area

White-Glove Delivery is available only for eligible addresses within the contiguous United States.

Toneloom does not currently deliver to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam or other U.S. territories

  • International destinations

  • P.O. Boxes

  • APO/FPO addresses

White-Glove Delivery may not be available in every ZIP code within the contiguous United States.

11. Contact Us

For availability, service details, or assistance adding White-Glove Delivery to an order, contact:

Email: support@toneloom.com
Phone: +1 209 685 3004
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Please provide your delivery ZIP code, product link, item quantity, and any relevant property-access information.

Last Updated: August 2026