Privacy policy

Toneloom respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit toneloom.com, place an order, or contact us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Information Type Examples
Contact Information Name, email address, phone number
Order Information Billing address, shipping address, products purchased, order history
Payment Information Payment method and transaction details processed by payment providers
Device Information IP address, browser type, device type, operating system, time zone
Website Activity Pages viewed, products viewed, searches, referring pages, cookies, pixels, and log data
Customer Service Information Messages, return requests, photos, videos, reviews, and support history
Trade Information Company name, professional credentials, resale certificate, and project details

Toneloom does not store complete payment-card numbers on its own servers. Payments are processed through the secure payment providers available at checkout.

2. How We Use Information

We may use personal information to:

  • Process payments and fulfill orders

  • Arrange shipping and delivery

  • Provide tracking information and invoices

  • Respond to customer service, return, refund, and warranty requests

  • Review Trade Program applications

  • Detect fraud, unauthorized transactions, and security risks

  • Improve website performance and the shopping experience

  • Send service-related communications

  • Send marketing communications where permitted

  • Measure advertising and website performance

  • Comply with tax, accounting, legal, and regulatory requirements

We will not use customer-submitted photos, videos, reviews, or personal order details in public advertising without permission.

3. Cookies and Tracking Technologies

Toneloom and its service providers may use:

  • Cookies

  • Pixels and tags

  • Log files

  • Analytics tools

  • Advertising technologies

  • Similar tracking technologies

These technologies may be used to remember preferences, maintain shopping-cart functions, understand website activity, prevent fraud, measure advertising performance, and show more relevant advertisements.

You may manage cookies through your browser settings or any cookie-preference tools available on our website. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business.

Service Provider Purpose
Ecommerce and Hosting Providers Operate and maintain the online store
Payment Processors Process payments, refunds, and fraud screening
Shipping Carriers and Warehouses Fulfill and deliver orders
White-Glove Service Providers Arrange upgraded delivery services
Analytics Providers Measure website traffic and performance
Advertising Providers Measure campaigns and deliver relevant advertising
Customer Service Providers Respond to inquiries and service requests
Professional Advisers Accounting, legal, insurance, and compliance support
Government or Legal Authorities Respond to lawful requests and protect legal rights

We do not sell customer contact information in exchange for money.

However, certain uses of advertising cookies or pixels may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws. Where required, customers may request to opt out of these activities.

5. Payment and Data Security

Toneloom uses reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

  • SSL-encrypted website connections

  • Secure third-party payment processing

  • Restricted access to customer information

  • Fraud and transaction screening

  • Account and system security controls

No online transmission or storage system can be guaranteed to be completely secure. Customers should not send complete payment-card numbers, passwords, or other sensitive login information by email.

6. Marketing Communications

Customers may receive marketing emails after subscribing, creating an account, or otherwise providing consent where required.

You may unsubscribe by:

  • Using the unsubscribe link in a marketing email

  • Contacting support@toneloom.com

Unsubscribing from marketing messages does not prevent Toneloom from sending necessary order, payment, shipping, return, warranty, or account communications.

7. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Request a portable copy of certain information

  • Opt out of targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Limit certain uses of sensitive personal information

  • Appeal a denied privacy request

  • Receive equal service without unlawful discrimination for exercising privacy rights

To submit a privacy request, email:

support@toneloom.com

Please include:

  • Your full name

  • The email address associated with your account or order

  • Your state of residence

  • The type of request

  • Your order number, where relevant

Toneloom may request additional information to verify your identity before completing a request. We will respond within the period required by applicable law.

Authorized agents may submit requests where permitted, but proof of authorization and identity verification may be required.

8. Advertising Opt-Out Requests

To request an opt-out from certain targeted advertising, sale, or sharing activities, email:

support@toneloom.com

Use the subject line:

Privacy Opt-Out Request

You may also use any “Do Not Sell or Share My Personal Information” or cookie-preference link displayed on the website, where available.

Cookie controls are browser- and device-specific. You may need to update your preferences separately on each browser or device.

9. Data Retention

Toneloom retains personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • Order fulfillment

  • Returns and warranty support

  • Customer service

  • Fraud prevention

  • Accounting and tax requirements

  • Contractual obligations

  • Legal and regulatory requirements

  • Dispute resolution

Information may be deleted, anonymized, or securely retained when it is no longer required for an active business or legal purpose.

10. Minors

Toneloom is intended for adults and is not directed toward individuals under 18 years of age.

We do not knowingly collect personal information directly from children. If you believe a minor has provided personal information to us, contact support@toneloom.com so that we can review and delete it where appropriate.

11. International Processing

Toneloom operates through service providers, warehouses, payment processors, and technology partners that may be located in different countries.

Personal information may therefore be processed or stored outside the customer’s state or country of residence, subject to applicable legal and contractual protections.

12. Policy Updates

We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

13. Contact Information

Information Details
Brand Name Toneloom
Website toneloom.com
Operating Company Changsha Yanjia Network Technology Co., Ltd.
Customer Service Email support@toneloom.com
Trade Email trade@toneloom.com
Customer Service Phone +1 209 685 3004
Customer Service Hours Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Business Address Room 1319, 13th Floor, Headquarters Building, Zhongdian Software Park, 39 Jianshan Road, High-Tech Zone, Changsha, Hunan, China, 410000
U.S. Fulfillment Warehouse 915 Secaucus Rd, Secaucus, NJ 07094, United States

For privacy-related questions or requests, contact support@toneloom.com.

Last Updated: August 2026