At Toneloom, we stand behind the quality, craftsmanship, and enduring beauty of every piece you welcome into your home. Each item is backed by our commitment to exceptional materials and meticulous construction.

For full coverage details, please refer to our Limited Warranty.

Standard delivery is curbside delivery.

Items are delivered to the nearest accessible location where the delivery truck can safely stop and unload. Delivery does not include inside placement, stair carry, room-of-choice delivery, or unpacking.

Most furniture pieces ship fully assembled. Select oversized items or certain lighting pieces may require minimal installation, which will be clearly noted on the product page.

Free standard shipping may be available on eligible orders within the contiguous United States. Additional fees may apply for oversized items, white glove delivery, or deliveries to Alaska, Hawaii, Puerto Rico, or other remote areas.

For full shipping details, please refer to our Shipping Policy.

Returns or refunds may be approved under the following conditions:

Manufacturer Defects

• Full refund issued
  
• Return shipping covered by Toneloom
  

Transit Damage

• Full refund or replacement provided
  
• Return shipping covered by Toneloom
  

Change of Mind

• Refund issued with original shipping fees deducted
  
• Customer is responsible for return shipping
  

Incorrect Size or Variation (Non-Defective)

• Refund issued with original shipping fees deducted
  
• Customer is responsible for return shipping
  

Incorrect Item Received

• Full refund or replacement provided
  
• Return shipping covered by Toneloom
  

Damaged Components Only

• Replacement parts provided at no cost
  

NOT ELIGIBLE FOR RETURN

Returns will not be accepted under the following circumstances:

• Custom-made items after production has begun
  
• Items that have been installed, used, or altered
  
• Requests submitted more than 30 days after delivery
  
• Items returned without original packaging or with missing components
  
• Damage resulting from improper installation or misuse
  

For complete details, conditions, and exclusions, please review our full Return Policy.

To preserve the beauty and longevity of your Toneloom furniture and décor, we recommend following our professional care guidelines. Regular gentle cleaning, prompt attention to spills, and proper handling will help maintain the integrity of materials such as wood, metal, upholstery, stone, and glass. For detailed, material-specific care instructions, please refer to our Care Guide or contact our support team for assistance.